Here are the most common questions carriers asked about joining and staying compliant with Amazon Relay. If you’re considering hauling with Amazon, this guide explains the Amazon Relay requirements, insurance, compliance thresholds, and performance expectations.
1. What is Amazon Relay and how does it work?
Amazon Relay is a load board and carrier program that gives trucking companies access to Amazon’s freight network. Approved carriers can book loads directly through the Amazon Relay app, similar to other broker load boards. The program helps carriers find consistent freight opportunities — especially in markets where the spot market is unstable.
2. What are the basic requirements to qualify for Amazon Relay?
To apply, you’ll need:
- An active USDOT and MC number (minimum 180 days old).
- For-hire authority with FMCSA.
- A satisfactory, not rated, or no rating FMCSA safety score.
- Amazon Relay insurance requirements met (see below).1
- Drivers who pass a background check.
3. How strict are Amazon Relay compliance thresholds compared to FMCSA?
According to Amazon’s published standards, Amazon Relay standards are 5% lower than federal thresholds, meaning their demands for safety are stricter. For reference:
| BASIC Category | FMCSA Federal Threshold | Amazon Relay Threshold |
|---|---|---|
| Unsafe Driving | 65% | 60% |
| Hours of Service (HOS) | 65% | 60% |
| Vehicle Maintenance | 80% | 75% |
| Controlled Substances/Alcohol | 80% | 75% |
| Driver Fitness | 80% | 75% |
| Crash Indicator | 65% (Private Data) | Not Public (Not Monitored) |
| Hazardous Materials (HM) | 80% (Private Data) | Not Public (Not Monitored) |
4. What insurance is required for Amazon Relay carriers?
Amazon requires higher coverage than FMCSA’s minimums. Carriers must maintain:
- $1 million Auto Liability (FMCSA requires $750,000)
- $100,000 Cargo Coverage
- $50,000 Trailer Interchange
- $1 million Commercial General Liability
- $2 million General Aggregate Liability
- $100,000 Employer Liability
- Workers’ Compensation (if required by state)
5. Can I apply for Amazon Relay with a new authority?
You can apply with less than 6 months, but Amazon won’t review your application until you reach 180 days active authority. We recommend applying around month 4 or 5, so your file is ready for review once you hit the 6-month mark.
6. How much does insurance for Amazon Relay cost?
You can apply with less than 6 months, but Amazon won’t review your application until you reach 180 days active authority. We recommend applying around month 4 or 5, so your file is ready for review once you hit the 6-month mark.
7. What happens if my safety scores are too high?
If your CSA scores exceed Amazon’s stricter thresholds, your application will likely be denied. It’s better to lower your scores first (by fixing violations, preventive maintenance, and hours-of-service compliance) before applying.
8. What performance metrics does Amazon Relay track after approval?
Amazon ranks carriers monthly on:
- Load acceptance rate
- Cancellation rate
- On-time delivery rate
Higher scores give you priority access to freight and better-paying loads. Poor performance can limit your opportunities or suspend your account.
9. What types of trucks can run Amazon Relay loads?
Amazon Relay accepts tractor-trailers (53’ dry vans), 26ft box trucks, and some cargo vans, depending on region. Each truck must meet Amazon’s equipment and safety requirements.
10. Is Amazon Relay worth it for new carriers?
Yes, but only if you’re prepared. Amazon Relay provides steady freight opportunities, but the bar for compliance and insurance is high. Many carriers use it to diversify freight sources and avoid spot market volatility. Just don’t rely solely on Amazon — build relationships with multiple brokers and shippers to protect your cashflow. Relay can be a great entry point, but your long-term success depends on maintaining strong safety scores, staying compliant, and creating a balanced freight mix that keeps your trucks moving year-round.
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